Amazon adjust the seller account index October 1st implementation

Amazon adjust the seller account index October 1st implementation

Amazon is improving seller account metrics, including removing customer service dissatisfaction metrics and implementing new customer experience metrics. The new indicators will start in October 1st.

Amazon cancels several indicators including customer service dissatisfaction

Recently, Amazon issued the following notice on the seller's performance notification page:

On October 1, 2018, we will replace this page with a more useful and detailed indicator to better help you monitor your account health. We deleted the customer service dissatisfaction rate, contact response time and refund rate indicators to better match the seller performance policy with the detailed indicators on the account health page.